Express Pickup – WhyQ

How Wait Times Impact Customer Behaviour

Your customer waiting line is the first time a customer interacts with your business. How do we make it the best experience possible? Sometimes customers seem perfectly content to wait in line, and other times even a short wait is too much. As a business owner, the reason for customer dissatisfaction can be a mystery.… Continue reading How Wait Times Impact Customer Behaviour

Safe Queuing Practices During Crises

What do safe queueing practices during a crisis look like? A government’s choice to implement laws and regulations for businesses is typically enacted to protect public interest. It is important that businesses abide by governmental laws and regulations and ensure they are always protecting their customer. The COVID-19 response is the most recent cause of… Continue reading Safe Queuing Practices During Crises

Why Your Business Needs Curbside Pickup

How long are customers willing to wait in line? The need for curbside pickup has taken a giant leap in 2020. Curbside pickup wasn’t an essential service before the COVID-19 pandemic. Government regulations, health restrictions and technological availability have changed that. Mobile phone accessibility and online shopping have set a new baseline for customer convenience.… Continue reading Why Your Business Needs Curbside Pickup