Express Pickup – WhyQ

Easily manage customer waiting lines

Deliver remarkable customer experiences

SMS Virtual Queueing

Increase customer satisfaction and boost sales while reducing employee stress through the use of Queue Management System (QMS) technology. Don’t make your customers wait.

Simplify the queueing experience!

1

Join the queue from iPhone, iPad/Andriod kiosk, Web or SMS.

2

Shop stress free or go home whilst remaining in the virtual Queue.

3

WhyQ shares Updates and allows customers to interact e.g Average wait time and more.

4

WhyQ updates your customers when it’s nearly their turn and give them time to return.

Configure Custom SMS
Workflows

The WhyQ virtual queue system can customise SMS workflows for your business - do you need to know how many people in a group or what service they are require? WhyQ will do this for you. Any custom SMS workflow required to suit your business queue workflow.

Configure Custom SMS
Workflows

The WhyQ virtual queue system can customise SMS workflows for your business - do you need to know how many people in a group or what service they are require? WhyQ will do this for you. Any custom SMS workflow required to suit your business queue workflow.

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Latest News

Latest News

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Last-Mile Pickup Click and Collect

Fast, efficient and contactless pickup for your customers.

GPS Location Tracking

GPS tracking display for your service areas. Sound alerts, wait time alerts as well as in app chat direct to customers.

Be in control at all times

The WhyQ admin panel lets you know when your customers will arrive. Notify customers via SMS when it’s their turn with a single button.

Trusted across industries to improve the customer experience

Why use SMS Virtual Queues?

Manage your queue via SMS, give you customer's freedom while they wait!

SMS Virtual Queueing Systems provides a unique, modern, personalized way of managing customers wait time. Increase customer satisfaction and boost your productivity whist reducing employee stress through the use of SMS QMS technology. Do not make your customers’ wait in a queue!


Book a demo now for more help with setting up your account or dive in and try it out for yourself.

Why not have customers join via a iPad Kiosk. Collect valuable customer data, let them decide what to do in the extra time they have and control the length of their wait time.

 
Customers will receive an accurate wait time ETA forecast and position in the queue and receive notifications when it gets close to their time to be served. Customers can also join via direct SMS, Kiosk or in person.

Frequently Asked Questions

Here are some of our frequently asked questions.
Feel free to contact us for more information

WhyQ is about giving time back to your customers and clients. Giving them the ability to manage their waiting time & make the most of their day thus reducing the need for extra waiting areas in your business. Save on staffing costs and increase custom satisfaction, they will appreciate it!

Any business who often has clients waiting for meetings or consultations. Hair dressers, doctors offices, banking institutions etc

The system is designed to be as easy as possible for all users, this accessibility makes it extremely easy for all staff to use the system without any steep learning curve. All you need is a computer and web access.

Customers can join via, your businesses website, sending an SMS from their mobile/cell to your queue, IOS or Android Tablet Kiosk System (Customer Self Service) or direct into your queue via a staff member.

No, since we service is entirely based on SMS messenger services, as long as the customer has a phone that accept and reply to SMS messages they are ready to go!

No, Why Q will go to any phone as long as it receives SMS messages.

While our system is highly customisable, the main options for the customer once they have joined the queue are,

a) Check their position in the queue (Reply S)

b) Check the estimated time before they will be called back (Reply S)

c) Request more time (Reply T)

d) Leave the the queue (Reply L)

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Contact us

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